Total Uganda Limited and Stanbic Bank Uganda have announced a partnership that will see customers with prepaid Total Fuel Cards top-up more conveniently at over 1,500 Stanbic Agents across the country.
This is just one of many benefits yet to be enjoyed by Total card users who will in the future have the option of topping up through the use of internet banking, USSD or via mobile money.
The Total prepaid launched 2017 eases planning and spending on fuel and all services across the Total network including Car Service, Shopping from the Bonjour Shop, Coffee, Gas refills, Car Wash and car care products.
The card accepted across the TOTAL network minimizes the risk that comes with carrying cash and gives users instant discounts of up to 50/- per litre of fuel every time it is used.
Obi IMEMBA the Managing Director Total Uganda said, at a press briefing that customer expectations are changing, along with their relationship to energy.
“With products and services that are more digital, more responsible and closer to their requirements, we anticipate our customers’ needs to ensure that we remain their preferred partner.
“New trends require digitalization of the customer experience, greater emphasis on product utility and increased energy efficiency. We are transforming our customers’ expectations and their relationship with energy,” said IMEMBA.
IMEMBA said they have an unwavering commitment to listen, which enables them to evolve with their customers and anticipate their needs.
“To preserve this close relationship, we focus on innovation and on delivering high-quality products and services. For this reason, we have developed customer promises to include responsibility, safety, proximity, cleanliness and convenience,’’ he said.
Patrick Mweheire the Chief Executive Stanbic Bank said, they are proud to be in partnership with Total Uganda in an initiative that will enable customers to reload their fuel cards conveniently at any of their Stanbic Agents.
“Stanbic has the largest network of agents with over 1,500 across the country, therefore, offering great flexibility for over 40,000 total fuel card customers,” said Mweheire.
“I’m also pleased to announce that Stanbic is the first bank in Uganda to offer agent banking as an option for reloading Fuel Cards.
“Customers will have real-time updates on their card balance as soon as a deposit is made at any agent and the service is free of charge.
“As Uganda’s leading bank, this initiative comes as part of the bank’s digitization drive. In the near future, our plan is to offer more digital payment options through our various platforms including Flexipay, Internet Banking and the ATM,” concluded Mweheire.