Affordable transport service providers Taxify has indicated that the Boda Boda Riders who staged a protest in front of their Kampala office heavily breached the Terms and Conditions by attempting to manipulate the bonus system upon which resulted in losing access to their accounts.
In a press statement the company issued late Tuesday evening, they had a meeting with a select number of drivers and partners on the Taxify platform, where they listened to their concerns and agreed to provide a workable solution to address specific concerns affecting the business.
“Every time we have run price discount promotions, we have adjusted our commissions to favour the drivers.
“However, our system is extremely sensitive and will easily and quickly highlight drivers who try to game the system or conduct any fraudulent activity.
“Price discounts are meant to increase the number of rides a driver makes in a day resulting in an increase in overall earnings.
“Drivers spend more time working and less time parking at a stage waiting for passengers.
“We have continued to pay bonuses to drivers to cushion their earnings from the effects of the discounted prices. Drivers end up taking more money home,” read part of the statement the company issued.
The riders invaded Taxify offices in Kampala demanding the company’s explanation of why their bonuses were not reflecting on the system.
The statement said they received feedback from drivers on numerous occasions and have continuously made decisions based on this feedback.
“Many Ugandans have been able to create employment opportunities for themselves and others through the Taxify platform,” added the statement.
The Statement added “At Taxify we have always put drivers first. Taxify truly believes that happy drivers mean a better quality service for riders.
“Therefore, Taxify is committed to treating its driver-partners with respect and has an open door policy and drivers can come to us anytime to discuss any grievances they may have.
“We are available to drivers through the various communication channels we have provided them. We continue to work on the overall driver experience and to provide the support they need to be successful in their businesses.”
BY PAUL TENTENA