UBA Uganda has been crowned the winner of the Digital Impact Awards Africa (DIAA) Social Banking award for its ground-breaking Innovation -LEO Chat banking, at an event held at Kampala Serena Hotel.
The 2018 Digital Impact Awards themed Include Everyone recognized and rewarded individuals and organizations that continue to spearhead the use of digital tools to enhance financial and digital inclusion while leading to economic transformation, across Africa.
UBA Uganda flourished in the social banking category, where the bank was recognized for the innovation of the first banking chat bot in Uganda and the World.
UBA’s chat bot LEO impressed the judges, for bringing banking services to the apps where consumers didn’t have these services.
“This award is for the teams that have worked so hard to bring LEO to life. We are grateful to the customers that voted for UBA. In line with our Customer First philosophy, we shall continue using technology to innovate products and services that empower customers and make banking more convenient.” said Johnson Agoreyo, MD/ CEO, UBA Uganda.
How LEO works
LEO enables customers to perform ordinary banking transactions such as account opening, funds transfer and airtime purchase while providing access to customer service on social media sites such as Facebook and Whatsapp.
Congratulating UBA Uganda on the award, Emeke E. Iweriebor, CEO UBA East and Southern Africa said “Technology has remained central to United Bank for Africa’s business strategy, as we continue to enhance our product offering beyond brick and mortar locations, deploying lifestyle banking technology, to serve our customers. This accolade, is, therefore, a testament of our pledge for excellence in line with our vision, to be the undisputed, leading and dominant financial services institution in Africa”.
With the increased demand for convenience by customers and the growth in the use of social media, LEO is a necessary and welcome innovation.