Stanbic Bank’s Head of Customer Channels, Miriam Naigembe
ICT Industry

Stanbic launches Online account opening

Stanbic Bank has launched a service that allows new customers to open personal accounts online.

According to the bank, the Online Account Opening Solution offers a simplified, convenient and seamless on-boarding that highlights the bank’s commitment to innovation and digitization. The digitized process is accessible off the Stanbic Bank website

Stanbic Bank’s Head of Customer Channels, Miriam Naigembe, says the online service requires no paperwork, has fewer requirements and saves time. Customers no longer have to queue inside the bank for the purpose of opening accounts.

“Previously, new customers would have to go through the long process filling paperwork for every requirement. It’s great to note that we have done a review of the requirements and all a customer needs to open the account is a National ID/Student ID (for Ugandans), Passport and valid visa for Non Ugandan nationals, a passport photo and their signature. Off smart phones one can take a photo of themselves, of the ID and signature and upload in a matter of minutes. The long tedious process and requirements such as an LC letter, letter of introduction and proof of income is now a thing of the past,” she said.

The digital on-boarding experience is now much smoother as it’s embedded in the one single view form that automatically registers customers to their channels of choice. These may include online banking, mobile banking, App, SMS alerts and Visa card.

She further added, “It also provides the opportunity for customers to deposit any amount onto their account remotely using our ATMs, Cash Deposit Machines, Agents and Mobile Money.”

Once document verification is complete, the account will be activated in a matter of minutes during the working day. Customers are encouraged to visit the branch to collect their visa cards and enjoy the benefits of cashless banking.

“We strongly believe in putting our customer at the center of everything we do. With this objective in mind, we have continued to introduce digital innovations and made improvements to our banking processes that have put our customers in greater control of their overall banking experience,” Naigembe concluded.