Dfcu Bank has released a statement to address the ‘unfortunate incident’ that happened at the Soroti Branch.
In a January 16 statement, the bank said: “We would like to address the unfortunate incident that occurred on Thursday 10th January 2019 at dfcu Bank Soroti Branch. As a Bank that holds all its customers in high regard dfcu regrets the altercation involving three of its customers – one of whom is a Senior Government Official.”
The statement adds: “The incident resulted from a misunderstanding between the three parties during the process of obtaining services in the Banking hall. Subsequently the Government Minister lodged a complaint with the police resulting in the arrest of the two other parties involved.
“Our responsibility as a Bank is to support the ongoing police investigations. We would like to emphasize that the interests of all parties involved are of utmost importance and we are doing all we can to help bring the matter to an amicable resolution.”
There have been reports in the media reported that two dfcu Bank customers had been in police detention for days after being arrested for denying the State Minister for Teso Affairs Agnes Jaff Akiror quick access to the bank counter.