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RVR introduces e-ticketing

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Nairobi, Kenya -Rift Valley Railways (RVR) has announced the introduction of an electronic ticketing system for both its mainline and peri-urban commuter services in Kenya.
RVR Passenger Service General Manager, James Siele confirmed last week that the new system would come into effect on May 1st 2011, and will be rolled out in phases starting with Nairobi on a testing basis as they migrate from the current to the electronic system. The new developments will not allow for ticket sales inside the train.
"We are implementing a new ticketing system as part of our strategic alignment plans aimed at streamlining our service delivery to meet the current growing demand.  We will start with Nairobi on a test basis and eventually roll it out countrywide once we have fully migrated to the new system."  
James added that they would also issue prepaid travel cards on the system that will add value to the customer by allowing them to plan ahead and reduce the amount of time they spend at the terminal. It will also enable the company to adopt a more focused approach to each of its key administrative and operational functions.
"We are also focusing on enhancing our customers' safety, security and punctuality to ensure that our services remain competitive.  
With the new ticketing system we will permanently shut the doors to the right side of the coaches when train is traveling southwards for ease of traffic management," he said.
For ease of travel, James said all halts will be clearly marked once the new coach entrance plans have been finalized.  
Registration for the travel card commences on April 18th.  An activation fee of Ksh 250 (US$3) will be charged on registration but commuter may redeem the cost as travel fare. The cards will be issued three weeks after registration.
RVR increased the frequency of its daily passenger train services and introduced the Nairobi CBD - Athi-River with a halt at Kitengela in March. The company recorded a 55 percent increase in commuter records for the same month.
Rift Valley Railways (RVR) is the Kenya-Uganda concessionaire operating freight and passenger rail services in Kenya and Uganda on an exclusive basis. The company was founded in 2006 and has been granted a 25 year mandate to operate railway services on 2,000 kilometers of track linking the Indian Ocean port of Mombasa in Kenya with the interiors of both Kenya and Uganda, including Kampala.  
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written by shamsa mohamed, May 24, 2011
hi, i think its great we evolving. am trying to reach Mr James Siele, please if anyone has his contacts, help.

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Last Updated ( Tuesday, 31 May 2011 07:05 )  

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