The use of mobile money transfer services started in Uganda in March 2009 and participating firms are required to have a robust risk management framework.
According to Mr. Isaac Nsereko, the Chief Marketing Officer the mobile money initiative has introduced financial services to millions of Ugandans who were removed from banking due to remoteness. "As an investment, MTN Mobile Money has changed the way people do business, and the way they live their lives for the better," he said. Nsereko said this during the official opening of the company's eighth Ultra-modern service centre at Mukwano Shopping Mall in Kampala over the weekend. He said the modern service centre attend to issues ranging from hardware and software configurations, through Mobile Money services, Data services, and general customer care queries.
"MTN Mobile Money, for example, has to-date registered more than 1.7 million subscribers in just over two years of operation and in August registered Ush520 billion in transactions," he stressed.
Mr. Tom Buringuruza the Uganda Investment Authority Executive Director who launched the service centre lauded the private sector for spearheading local development through investments in different segments of the economy, including customer care service.
Set as favorite
Bookmark
Email this
Hits: 834
Comments (1)
Subscribe to this comment's feed
written by Wabuyi Denis, November 17, 2011
The Mobile system has been so instrumental in changing many lives of rural and urban based people who had been left out by the sophisticated banking system and we all appreciate the initiative that was geared by MTN. However, the network has been so unreliable which is not a very big issue considering the populance response. However, as any other financial instrument, it is being infiltrated by fraudsters. In a particular case, one of our agent lines have been receiving money which we at first thought was our commission, however we are suprised that this money is always removed after some days and i think somebody has been using the line to steal money and this must be staff within MTN. This has left us questioning the safety of our huge amounts that always accumulate as float. We need assurance and assistance from MTN.
Write comment
